Foundational Certification Program in Operations

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10,000+GST

Transform your career with our comprehensive Foundational Certification Program in Operations.

About the program

Module 1: Insights of Operations

Introduction to Operations Management
Fundamentals of Operations Management
Skills needed for Operations (time, work, change management)
Resources /Reference

Module 2: Dimensions
of Operations Management

Career Pathway
Resources /Reference
Hierarchy Movement
KRAs, KPls, Targets, Incentives
Industries to target
MCQs
Industries to target

Module 3: Relationship Between Ops, Productivity and Competitiveness

SLAs, SOPs and other technical terms
Resources / Reference
Tech Terminologies
MCQ’s
Slack (for collaboration & documentation)

Module 4: Basics of Data Management

Different methods of Data management.
MCQ’s
Data Privacy Policies
Resources Reference
Documentation & Filing (Administration work)
Resources /Reference

Module 5: Task & Project Management

Return on Investment (ROI)
MCQs
Planning and Forecasting
Introduction to Task & Project Management Tools
Resources /Reference

Module 6: Problem Solving Frameworks

Root Cause Analysis (RCA) -5 Whys
Resources / Reference
Hierarchy Changes (EQ management, Boss & Team Management)
MCQ’s

Module 7: Client
Management (External Stakeholder Management)

Calling Etiquette
MCQ’s
How to handle customers/clients
Resources /Reference

Module 8: Collaboration (Internal Stakeholder Management)

Business Communication Ethics For External And Internal Collaboration
MCQs
Effective communication with departments / teams
Resources /Reference

Module 9: Email Communication (Internal / External)

Introduction To Mail Communication (Internal & External)
Resources / Reference
Mail Etiquettes & Important Phrases
Sample mail drafts
Mail Templates (Internal & External)
MCQ’s

Modules

0

Hours of Lessons

0

Quizzes

0

Assignments

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